Call Center Workforce Management (Call Center Fundamentals Series Book 1)
Knjiga Call Center Workforce Management Donnieja Bajea pripada praktičnim priručnicima za rad u pozivnim centrima. Usmjerena je na temeljnu disciplinu upravljanja radnom snagom, odnosno na usklađivanje broja dostupnih agenata s očekivanim opsegom poz...
Call Center Workforce Management (Call Center Fundamentals Series Book 1)
Knjiga Call Center Workforce Management Donnieja Bajea pripada praktičnim priručnicima za rad u pozivnim centrima. Usmjerena je na temeljnu disciplinu upravljanja radnom snagom, odnosno na usklađivanje broja dostupnih agenata s očekivanim opsegom poz...
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