Uncommon Service: How to Win by Putting Customers at the Core of Your Business
Knjiga Uncommon Service Frances Frei i Anne Morriss pripada području poslovne strategije, upravljanja uslugama i organizacijskog dizajna. Polazi od jednostavne, ali zahtjevne tvrdnje, izvrsna usluga nije odjel koji rješava pritužbe nakon pogreške, ne...
Uncommon Service: How to Win by Putting Customers at the Core of Your Business
Knjiga Uncommon Service Frances Frei i Anne Morriss pripada području poslovne strategije, upravljanja uslugama i organizacijskog dizajna. Polazi od jednostavne, ali zahtjevne tvrdnje, izvrsna usluga nije odjel koji rješava pritužbe nakon pogreške, ne...
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