The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
Knjiga The Nordstrom Way to Customer Experience Excellence Roberta Spectora pripada području poslovnog upravljanja, korisničkog iskustva i organizacijske kulture. Polazi od dugotrajnog ugleda Nordstroma kao trgovca poznatog po usluzi, ali njezina svr...
The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
Knjiga The Nordstrom Way to Customer Experience Excellence Roberta Spectora pripada području poslovnog upravljanja, korisničkog iskustva i organizacijske kulture. Polazi od dugotrajnog ugleda Nordstroma kao trgovca poznatog po usluzi, ali njezina svr...
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